Terms & Conditions
1. WARRANTY/COMPLAINTS
The Customer is always entitled to legal warranty rights for a period of two years from the delivery of the product, under the terms and conditions of the law. If you have purchased products not manufactured by ALFASTANDARD, you may be entitled to (additional) warranty conditions from the original manufacturer. The Customer cannot claim any additional warranty beyond what they are entitled to under legal or ALFASTANDARD warranties, or the manufacturer's warranty.
Under ALFASTANDARD's additional warranty for its own-brand products, claims may be made regarding material or manufacturing defects. A valid claim results in free repair or replacement of the Products, at ALFASTANDARD's discretion. If repair or replacement is not possible or reasonable, considering the costs involved, ALFASTANDARD has the duty, as a final solution, to refund the costs. In the event of any requests for payment of damages or costs, the article on Liability and Indemnity applies.
After notifying the defect, the Customer must allow ALFASTANDARD to analyze the Products. Inspection of the defective Product occurs at the location where the Product is at that time, or at ALFASTANDARD's premises, at ALFASTANDARD's discretion. Transport/return costs are borne by ALFASTANDARD, unless the warranty claim is denied, in which case the Customer must pay the transport costs.
Any defects in the Products resulting from normal wear and tear or any other external cause, such as, but not limited to, damage from transport carried out by the Customer, improper use, or if the Customer has made any repairs to the product without ALFASTANDARD's prior written authorization, will not be covered by the warranty, unless such use or repairs are inherent to the use of the Products.
We recommend that you note the Product's serial number and keep it with the invoice/receipt, as it may be requested in case of future warranty claims.
2. LIABILITY AND INDEMNITY
ALFASTANDARD's liability is limited to the extent permitted by law. ALFASTANDARD shall never be liable for any damage to the Customer if:
a. The damages result from non-compliance in relation to manufacturer's liability, unless ALFASTANDARD is legally responsible under the law;
b. The damages are indirect and/or consequential damages.
Notwithstanding the above, or any other provision of these Terms, nothing in these Terms excludes or limits, in any way, ALFASTANDARD's liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for any matter in respect of which it would be unlawful for ALFASTANDARD to exclude, or attempt to exclude, its liability.
Should damage occur, the Customer is obliged to limit, as far as reasonably possible, any additional or other damage.
3. RIGHT OF RETURN / WITHDRAWAL
The Customer has the right to withdraw from the contract (applies to the act of purchase or order) within a period from delivery according to the terms mentioned below:
Right of withdrawal for the purchase and delivery of items
a. Right of withdrawal
For distance purchases, if the customer wishes to cancel the purchase (withdraw from the contract) after receiving the product, they have 14 consecutive days to communicate their withdrawal, without costs or the need to state a reason. The period counts from the date of receipt of the product or, in the case of service provision, from the date of contract conclusion.
You can exercise the right of withdrawal to: ALFASTANDARD, Rua 25 de Abril nº66, 2050-317 Azambuja, Portugal T: (+351) 218 860 169 email: info@pharmacareonline.pt, by unequivocally stating the decision to withdraw from this contract (e.g., letter sent by mail, fax, or email), to be sent before the end of the withdrawal period. Along with the withdrawal request, you must always include your name, NIF (tax identification number), and invoice.
b. Effects of withdrawal
The return of items will only be accepted if the products are in perfect condition, without any damage or signs of use.
If you withdraw from this contract, we will refund all payments received from you, including delivery costs (with the exception of supplementary costs resulting from your choice of a type of delivery other than the least expensive ordinary delivery method offered by us), without undue delay and, in any case, within 14 days from the day on which we are informed of your decision to withdraw from this contract. We will proceed with the refund using the same means used for payment, whenever possible, or bank transfer as an alternative. In this case, proof of IBAN will be required. The refund may take between 5 to 10 days to appear on your statement. In any case, the Customer will not incur any costs as a result of such reimbursement. We may withhold the refund until we have received the returned items or until you have provided proof of having sent back the items, whichever is the earliest.
c. Return of items
If you choose to exercise your right of withdrawal, you must make the items available for collection (free of charge) at a specified address, without undue delay and, in any case, within 14 days from the date of communication of the withdrawal. Upon consultation and prior acceptance, ALFASTANDARD may proceed with the collection of the products.
d. Responsibility and Warranty
The Customer is only responsible for the depreciation of the items resulting from handling other than what is necessary to ascertain the nature, characteristics, and functioning of the items.
All Products purchased from ALFASTANDARD, through the website [https://pharmacareonline.pt/](https://pharmacareonline.pt/), are covered by the guarantee that they are of satisfactory quality and fit for the purposes for which products of the same kind are commonly supplied.
e. Precedence of Terms
The above terms regarding the right of withdrawal only apply to contracts with consumers ("any natural person acting for purposes outside their trade, business, craft or profession") and take precedence over the Terms and Conditions of Sale which are and remain applicable to all other contracts and/or issues not covered by these terms.
ALFASTANDARD has the right of withdrawal for the purchase and delivery of several items delivered separately.
4. PRIVACY POLICY
The Privacy Policy describes how [https://pharmacareonline.pt/](https://pharmacareonline.pt/) (the "Site" or "we") collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
a. Collection of Personal Information
When you visit the Site, we collect information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In the Privacy Policy, we identify information that can uniquely identify an individual (including the information below) as "Personal Information." Please see the list below for more information about what personal information we collect and why.
Device Information
Examples of Personal Information collected: browser version, IP address, time zone, cookie information, which sites or products you view, search terms, and how you interact with the Site.
Purpose of collection: to load the site accurately and to perform analytics on site usage to improve our site and customer service.
Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
Disclosure for business purposes: Shared with our partner, Shopify.
Order Information
Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card number), phone contact where applicable.
Purpose of collection: to provide products or services and to fulfill our contract, process your payment information, arrange for shipping, and provide invoices and/or order confirmations, communications, screen our orders for potential fraud risk, and where applicable and you express interest in receiving information or advertisements related to our products or services.
Source of collection: the consumer.
Disclosure for business purposes: Shared with our partner, Shopify.
Customer Support Information
Examples of Personal Information collected: information referenced above
Purpose of collection: to provide customer support
Source of collection: the consumer.
Disclosure for business purposes: Shared with our partner, Shopify.
b. Sharing of Personal Information
We share your personal information with service providers to help us provide our services and fulfill our contracts, as described above. For example:
We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: [https://www.shopify.com/legal/privacy](https://www.shopify.com/legal/privacy).
We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.
c. Promotional Messages
By registering on our Site, you can choose to receive promotional communications. Subsequently, you can at any time choose to stop receiving these communications by clicking the "unsubscribe" link at the bottom of any marketing email or by updating your Message Preferences when logging into your account. The change may take up to 7 days to take effect. From then on, you will only receive promotional emails again if you change your Message Preferences again.
d. Use of Personal Information
We use your personal information to provide our services, which includes: offering products for sale, processing payments, shipping and fulfilling your order, and keeping you updated on new products, services, and offers.
e. Legal Basis
In accordance with the General Data Protection Regulation ("GDPR"), if you are a resident of the European Economic Area ("EEA"), we process your personal information in accordance with the following legal bases:
Your consent;
The performance of the contract (understood as the order registration) between the consumer and the site;
* Compliance with our legal obligations;
* To protect your legal rights;
4.1 ARCHIVE AND PRIVACY
The (content of the) contract will be archived by ALFASTANDARD. After completing your order, you can retrieve information related to your order. The record of your order will be sent by email. We advise you to print or save this record.
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information about the use of your personal information, please refer to the following Privacy Policy.
Automated Decision-Making
If you are an EEA resident, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.
ALFASTANDARD does not engage in fully automated decision-making that has a legal or significant effect using customer data.
Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or significant effect on the consumer.
Services that include elements of automated decision-making include:
* Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
* Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.
5. GDPR (General Data Protection Regulation)
If you are an EEA resident, you have the right to access your Personal Information, to port it to a new service, and to request that your Personal Information be corrected, updated, or erased. If you wish to exercise these rights, please contact us at:
Tel.: (+351) 218 860 169
E-Mail: info@pharmacareonline.pt
Your personal information will be initially processed in Ireland and then transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with GDPR, please see Shopify's GDPR article: [https://help.shopify.com/en/manual/your-account/privacy/GDPR](https://help.shopify.com/en/manual/your-account/privacy/GDPR).
a. Cookies
A cookie is a small amount of information that's downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your Browse experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don't have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information about how people use the website, for instance, whether it's their first time visiting or if they are frequent visitors.
We use the following cookies to optimize your experience on our Site and to provide our services.
The length of time that a cookie remains on your computer or mobile device depends on whether it is a "persistent" or "session" cookie. Session cookies last until you stop Browse and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please remember that removing or blocking cookies can negatively impact your user experience and parts of our site may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. More information on how to modify your browser settings or how to block, manage, or filter cookies can be found in your browser’s help file or through sites like www.allaboutcookies.org.
Blocking cookies may not completely prevent how we share information with third parties or our advertising partners.
b. Do Not Track
Because there is no consistent industry understanding of how to respond to "Do Not Track" signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
c. Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. It is your responsibility to consult changes to our site.
d. Contact
Your contractual partner for all agreements concluded through the Site is:
ALFASTANDARD, (hereinafter referred to as: "ALFASTANDARD", "we" or "us"), Rua 25 de Abril nº66, 2050-317 Azambuja, Portugal T: (+351) 218 860 169
Tel.: (+351) 218 860 169
E-Mail: info@pharmacareonline.pt
Distribution Certificate: No. 273/DM/2020/V01/2020
ERS No.: 31791
NIPC / VAT: PT507503031
For questions, complaints, and queries, please contact our customer support department from Monday to Friday, from 8:30 AM to 7:00 PM, via phone number 218 860 169 or by email at info@pharmacareonline.pt. If we cannot resolve your issue or complaint immediately, you will receive an email response within 5 business days.
Last updated: 14-04-2021
If you are not satisfied with our response to your complaint, you have the right to file your complaint with the relevant data protection authority where you can contact the local data protection authority.
6. GENERAL TERMS AND CONDITIONS
This website is operated by ALFASTANDARD. Throughout the site, the terms "we" and "our" refer to ALFASTANDARD. ALFASTANDARD offers this website, including all information, tools, and services to the consumer, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
a. These general terms and conditions, including all other terms and documents referred to herein (hereinafter referred to as "Terms") apply to all agreements and any other (legal) relationship between ALFASTANDARD and consumers (hereinafter referred to as "Customer," "you," or "your") formalized through the Site info@pharmacareonline.pt (hereinafter referred to as "Site").
b. Before ordering any product on our Site, please read these terms carefully and print or save a copy for future reference. By using any part of the site, the consumer agrees to and accepts these General Terms and Conditions. If you do not agree to all the terms and conditions of this agreement, you may not use the website or use any services derived from it.
c. These General Terms and Conditions apply to all users of the site, including, without limitation, users who are vendors, customers, merchants, and/or content contributors.
d. Our Site is intended for use by citizens residing in Portugal and abroad.
e. All products are provided directly by ALFASTANDARD without the involvement of third parties, with the exception of the carrier.
f. ALFASTANDARD reserves the right to review and amend the General Terms and Conditions at any time without prior notice. The General Terms and Conditions become effective from the moment they are posted on the Site. It is the consumer's responsibility to check this page periodically for changes. Use of the services or access to the site after the posting of any changes constitutes acceptance of those changes.
g. Any new features or tools added to the current store will also be subject to the General Terms and Conditions. The consumer can review the most current version of the Terms at any time on this page.
Our site is powered by Shopify Inc. which provides the online e-commerce platform that allows us to sell our products and services.
We reserve the right to refuse service to anyone for any reason at any time.
Your content (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
By agreeing to these General Terms and Conditions, the client declares that they are of legal age in their country of residence and that they have given us their consent to allow any of their minor dependents to use this site.
Our products must not serve any illegal or unauthorized purpose, nor violate any laws in your jurisdiction (including, but not limited to, copyright laws).
You must not transmit any viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in immediate termination of your Services.
7. OFFER AND AGREEMENT
Except as otherwise indicated, offers and promotions on the Site do not imply any obligation. Once the payment process on the Site is completed, all orders are subject to acceptance by ALFASTANDARD, and the agreement between you and ALFASTANDARD will only be formalized when ALFASTANDARD begins the fulfillment of the Contract within 5 (five) days after the order. If the ordered Products are no longer available, ALFASTANDARD will inform you of this fact and reject the order.
All statements on the Site regarding values, measurements, descriptions, and/or other designations are made with care but serve exclusively the purpose of identifying the products and are estimates, unless expressly indicated otherwise. Obvious errors, such as price, calculation, or typographical errors in offers, promotions, folders, brochures, catalogs, order confirmations, invoices, and other written statements by ALFASTANDARD are not binding.
ALFASTANDARD provides you with adequate, effective, and accessible technical means to identify and correct input errors. Before completing the order, you can change your contact details, delivery address, payment details, and/or remove or change products in your shopping cart by clicking on the "edit" or "remove" options. When you are satisfied with the information on the checkout page, click "Confirm order" to proceed with the purchase of the selected products.
The values/prices displayed are in Euros and include VAT. The prices indicated are exclusive for purchases through this Site ([https://pharmacareonline.pt/](https://pharmacareonline.pt/)). The availability of products presented on the Site is limited to the existing stock at any given time. Prices and other descriptions are subject to change without prior notice, including due to stock replenishment.
1.SHIPPING AND DELIVERY POLICY
a. DELIVERY COSTS
In addition to the costs of purchasing the ordered Products, the Products are shipped from our distribution center; there is no possibility to refuse delivery or the related costs.
The amount of delivery costs is clearly indicated on the Site during the payment process. For deliveries outside Portugal, delivery costs will be calculated and communicated at the time of order confirmation.
a. DELIVERY AND COLLECTION
We will make every effort to inform you of estimated delivery dates when you place an order. The Customer accepts that the maximum delivery period may be 7 days, and will never exceed these 7 days. Products will only be delivered after approval of the Customer's (contact) details. If, for example, the details do not comply with Article 1.1 of these Terms, then ALFASTANDARD has the right to terminate the contract, in which case you will be informed by email or letter.
6.3 If any item is damaged or missing from your order, please contact us at 218860169 within two months of delivery or, if the order was delivered to a collection point for customer pickup, within two months of the date you collected the items from the store. Damaged products must be made available or left at a collection point for ALFASTANDARD to collect, without undue delay and, in any case, within 14 days from the day the Customer contacts us, unless otherwise agreed on a case-by-case basis.
6.4 Products are delivered to the location specified at the time the order is placed and the products are ordered. Ownership of the goods passes to the Customer upon full payment of the price and any other amounts. The risk of loss or damage to the goods is transferred to the Customer at the time of delivery.
6.5 Products will be delivered (by a carrier) to the address indicated by the Customer. Delivery times are indicated on the Site and during the ordering process. If you choose to place your order in more than one order process, different delivery times may apply.
6.6 Delivery in Mainland Portugal
6.6.1 Deliveries are made between 9:00 AM and 6:00 PM, and it is not possible to specify the exact time of delivery, including orders delivered to ALFASTANDARD collection points for customer pickup. After shipping, you will receive an email with more information about the shipping and delivery conditions. With regard to delivery to a pick-up location, the order is only available for collection after you receive an email confirming that the order is available for pickup. This email must be printed and presented upon collection.
The driver making the delivery requires a signature for all products, and if you are not available to accept delivery, please note that products cannot be left at entrances, porches, or other locations outside the home.
When placing your order, please indicate the floor for delivery. Please also note that we cannot deliver to post office boxes. The invoice is sent with the order, and the driver will request identification at the time of delivery.
Deliveries are carried out throughout mainland Portugal, including the following districts: Aveiro, Beja, Braga, Bragança, Castelo Branco, Coimbra, Évora, Faro, Guarda, Leiria, Lisbon, Portalegre, Porto, Santarém, Setúbal, Viana do Castelo, Vila Real, and Viseu.
6.7 Delivery to the Islands
6.7.1 Typically, shipments are made by the operators with whom ALFASTANDARD works. Shipping costs are calculated according to the weight of the items (see table). At the time of order confirmation, you will be informed of the amount. Delivery costs are not included in the total amount shown on the Site until the time of order confirmation.
b. DAMAGES DURING DELIVERY
If the Products are delivered with visible (transport) damage, please inform the carrier immediately and contact our customer support department as soon as possible. Failure to do so will not affect your rights (to any warranty claims), but doing so helps us file the claim or demand with the carrier or their insurance company.
1. PRICES AND PAYMENTS
The applicable prices are the prices of the products displayed on the Site. All prices are gross prices (including VAT) in € (Euros). The VAT amount is shown in detail at the time of order completion. You can make payment by Credit Card.
a. Credit Cards
We accept the following credit cards: Visa and Mastercard. The amount will be debited from your card at the moment ALFASTANDARD accepts your order.
Your order will be processed as soon as we receive payment.
Please note that payment for the Products must be made at the time you place your order.
When paying by credit card, the entity responsible for providing the service was STRIPE. No information about the credit card is provided to ALFASTANDARD, and the completion of the transaction is subject to your acceptance of the terms and conditions which constitute an autonomous contractual relationship between you and your bank. Please ensure you agree to the terms and conditions before choosing to pay by credit card.
b. Suspension
The right to suspend any payment can only be exercised if your (counter-) claim relates to the same contract.
c. Modifications to the Service and Prices
The prices of our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.
d. Billing and Account Information
We reserve the right to refuse any order placed on our site. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made.
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address, credit card numbers, and expiration dates, so that we can complete your transactions and contact you as needed.
For more details, please see the returns and complaints policy.
2. RESERVATION OF OWNERSHIP
The Products remain the property of ALFASTANDARD until full payment of all outstanding amounts is received.
3. RELIABILITY AND CREDIBILITY OF INFORMATION
ALFASTANDARD is not responsible if the information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain historical information. Historical information is not necessarily current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. It is your responsibility to monitor changes to our site.
4. PRODUCTS AND SERVICES
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you through our site will meet your expectations.
13. CONSUMER COMMENTS AND FEEDBACK
If, at our request, the customer sends creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit, or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive, or obscene material, or any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.
14. PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy, which you can consult here.
15. ERRORS, INACCURACIES, AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend, or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law.
16. PROHIBITED USES
In addition to other prohibitions as set forth in the General Terms and Conditions, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
17. SEVERABILITY
In the event that any provision of these General Terms and Conditions is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms, such determination shall not affect the validity and enforceability of any other remaining provisions.
18. TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These General Terms and Conditions are effective unless and until terminated by either you or us. You may terminate these General Terms and Conditions at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these General Terms and Conditions, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
19. GOVERNING LAW AND JURISDICTION
These Terms and Conditions shall be governed by and construed in accordance with the laws of Portugal.
The applicability of the 1980 Vienna Convention on Contracts for the International Sale of Goods (CISG) is expressly excluded.
18.2 Any dispute or claim arising out of or in connection with these Contracts or their formation (including non-contractual disputes or claims) is subject to the non-exclusive jurisdiction of the courts of Portugal.
18.3 Alternatively to resorting to the competent courts, the Customer may choose to submit any well-founded complaint or dispute to a geographically competent Consumer Dispute Resolution Entity for that purpose. The list of authorized Consumer Dispute Resolution Entities, containing their respective electronic addresses on the Internet, can be found here on the European Online Dispute Resolution Platform, available at [https://ec.europa.eu/consumers/odr/main/?event=main.home.howitworks](https://ec.europa.eu/consumers/odr/main/?event=main.home.howitworks).
Finally, you may submit a complaint through the electronic complaints book available at [https://www.livroreclamacoes.pt/inicio](https://www.livroreclamacoes.pt/inicio).
20. CHANGES TO GENERAL TERMS AND CONDITIONS
You can review the most current version of the General Terms and Conditions at any time at this page.
ALFASTANDARD reserves the right, at our sole discretion, to update, change, or replace any part of these General Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these General Terms and Conditions constitutes acceptance of those changes.
21. CONTACT INFORMATION
Questions about the General Terms and Conditions should be sent to: info@phamacareonline.pt.
22. RIGHTS
Without prejudice to any exceptions or limitations to which ALFASTANDARD is entitled by law, the Customer shall always have the legal right to correction of contract performance, termination of contract, and payment of damages and/or costs. In relation to any requests for payment of damages or costs, the article on Liability and Indemnity of these Terms applies.